Nokia Technical Support Engineer 

Portugal 

869491620

As part of the team, you will:

• Provide remote operation and maintenance support for complex network applications and end-to-end multi-vendor networks.
• Provide configuration support, network element deployment support, maintenance release, and software update deployment
• Provide remote recovery support in the event of an out-of-service condition.
• Collaborate within the FN Care organization in case of difficult or time-critical problems or needs due to configuration control.
• Maintaine interfaces with customer's technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with the customer.
• Perform 24x7 customer support.
• You will be focus and supporte customer´s Majors Nokia Products, which includes: 7302, 7330 ISAM, 7360 GPON, 7368 ONT, 5520 AMS, 5529 SDC, 5571 PCC, Altiplano.

You have:

• Customer orientation and stress tolerance
• Strong oral and written communication skills
• Adaptable/versatile in performing a variety of functions
• Good knowledge of Networks and Infrastructure (Ethernet, TCP/IP, routing)
• Knowledge of Fiber/Copper Based Telecommunication
• Experience or understanding of Docker/Kubernetes and related technologies

It would be nice if you also had:

• UNIX/Linux, including shell scripting, networking, storage, and general administration
• Basic knowledge of Virtualization systems (e.g. VMware or Open stack)
• SDAN and Altiplano knowledge is a plus very appreciated.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

Join us and be part of a company where you will feel included and empowered to succeed.