Red hat Technical Support Engineer 

Portugal, Miragaia e Marteleira 

658275806

Primary Job Responsibilities

• Provide technical support to Red Hat enterprise customers

• Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically as per the business needs

• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

• Exceed customer expectations by providing outstanding customer service

• Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge management system while working on customer issues

Required Skills

• 3+ years of Linux experience in the enterprise sector, with excellent administration skills

• Advanced knowledge of the Linux kernel, networking, and memory management, Containers, Kubernetes, OpenShift.

• Excellent troubleshooting skills, and a passion for problem solving and investigation

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus