Dell Senior Technician Technical Support I4 

India, Karnataka, Bengaluru 

869243559

on ourin.

As a, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:

• Solve complex problems for customers and be on top of ambitious expectations
• Partner closely with customers while communicating proactively regarding overall progress of queries
• Exhibit first-class customer service
• Drive operational excellence through quality closures and efficient management of issues
• Assist in addressing/ solving complex technical problems for customers, meeting, and exceeding customer expectations by offering a positive customer experience

Essential Requirements

• Minimum of 2 years of related experience
• World-class customer service, phone etiquette and work ethic.
• Good written and verbal communication.
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
• Ability to work in rotational shifts, holidays, weekends and on call responsibilities

Desirable Requirements

• Bachelor’s degree