JPMorgan Technology Support III - Production support 

United States, Texas, Plano 

869192058

As a Technology Support III team member in Corporate & Investment Bank - Production Support team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Innovate, design, implement and maintain automation strategies for production system/flow and support tasks

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in Application support and Problem solving, application and investment banking business support.
• Ability to debug production issues by digging into the application code (mostly Python)
• Good knowledge of Macro business concepts related to trade life cycle , settlement processing, Asset servicing, Cash FX processing etc.
• Basic working knowledge of production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience in Automation Design/Implementation

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• software development using DevOps methods would be a plus.