Capital One Senior Manager US Card Executive Communications Hybrid 

United States, Virginia, Arlington 

865673602

Center 1 (19052), United States of America, McLean, Virginia Senior Manager, US Card Executive Communications (Hybrid)

This role ismeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.are enterprise- wide

are in-person days for associates to spend time together working in our beautifully-designed team areas.

Responsibilities:

• Serve as a strategic partner to US Card executives to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.

• Lead all facets of communications including all-employee meetings, digital/video storytelling, leader blogs, speaking engagements, team events and organizational change management.

• Elevate stories from within client group to fuel our US Card-wide editorial calendar

• Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed.

• Partner with HR, Chiefs of Staff, DIB teams, line of business communicators, Corporate Communications, and other partners to deliver on tactics and strategic outcomes.

• Provide best-in-class people leadership to a team of executive communicators supporting other leaders across US Card by amplifying skills, fostering inclusion, providing direct feedback and coaching, and holding a high bar for talent and performance

Requirements:

• Outstanding communication and presentation skills, both written and verbal

• Ability to provide strategic communications thought leadership to senior executive leaders

• Innovative approach to bringing enhancements and efficiencies to strategies, processes, and interaction/operating models

• Deliver empowering, inclusive, and inspiring people leadership

• Proficient at creating communication cascades within matrixed organizations

• Excellent influencing and negotiation skills

• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget

• A track record of consistently acting with urgency as needed

• Strong customer-orientation and proven track record of collaborative work relationships

A typical day in the life of this Senior Manager could look like:

• Participate in a senior leadership team meeting to stay informed of strategic priorities and have a voice at the table influencing conversations and thinking

• Consult with an executive on talking points for their upcoming speaking engagement and work with our design team to create the supporting slides and materials

• Lead a team meeting and individual 1:1 conversations with direct reports where you provide coaching and feedback and inspire a vision for the future

• Strategize with HR partners on ways to leverage communications to address feedback from the latest associate survey

• Draft a leader communication to inspire the team, recognize recent big wins and keep team members informed of how we’re delivering against our priorities

• Meet with the Chief of Staff to understand the deeper business context that should be communicated to the broader associate population

You’ll need to wear many hats including:

• Problem-solver:You partner with executives to understand their intent and goals, develop plans that meet those needs and relentlessly pursue options to deliver results.

• Diplomat:You’re comfortable and adept with influencing senior leaders, you have a strong customer-orientation and proven track record of collaborative work relationships. You thrive in a matrixed environment where direct control is limited and the need to influence is high.

• Creator:You’re a strong, autonomous leader who is able to establish a vision and deliver it through our key partners - and you can work your creative muscle in developing communications and campaigns that grab attention and get results.

• Strategist:You have a deep understanding of where the team wants to go and can develop the communications strategy to help them get there.

• Project Leader:You’re detailed- and process-oriented, with a natural tendency to identify and mitigate risks. You’re experienced managing several projects and initiatives at once.

• Juggler:

Basic Qualifications:

• Bachelor’s degree or Military experience

• At least 8 years of experience in communications in a business environment or an agency environment

• At least 4 years of people leadership experience

Preferred Qualifications:

• Outstanding communication and presentation skills, both written and verbal.

• Strong business acumen and executive presence with a history of cultivating trusting relationships with executive leaders.

• The ability to distill complex and sometimes voluminous content into clear, concise and engaging communications.

• Experience leveraging data to create and execute communications strategies, plans, programs and events.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.