Amazon Supply Chain Operations Specialist Process 

United States, Texas, Arlington 

864675821

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Why you will enjoy it:
In this highly visible and critical role, you will be the voice of the customer in developing operational excellence plans and work extensively with AWS teams including operations, engineering, product management, and finance to help grow the business. You will use your operational and analytical skills to set a vision for the future, translate this vision into reality, and innovate on behalf of our customers. You will have ownership, not just responsibility. In addition, you will be part of a growing, fast paced, and fun team.This role is open for Arlington, VA and Seattle, WA.Key job responsibilities
This role interfaces directly with internal customers to resolve their supply chain issues and manage escalations. This role also continuously looks for common defects in the process that can feed into our operational excellence team. Key responsibilities include:
- Management and resolution of tactical order issues of all severity levels
- Communication and status updates to stakeholders regarding their issues
- Updates to management regarding escalated issues
- Direct management of cluster capacity delivery for assigned clusters
- Support for Gen AI, NPI and Test rack order management globallyA day in the life
On a daily basis, this role addresses incoming tactical issues and works on problems affecting delivery performance in their assigned clusters. This involves review and management of their tactical ticket queue and monitoring of key performance indicators within their clusters. This role works cross functionally with internal servers, manufacturing, transportation and installation. They act as a single point of contact into order execution within their assigned scope.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.The POET team is a highly skilled group of problem solvers and project managers. Many of the issues experienced on a daily basis require deep diving the cross-function process and data to come up with solutions. We pride ourselves on meeting and exceeding our internal customer requests whenever possible and drive every demand through a best efforts approach.

- Bachelor's degree in Engineering, Math, Business, Supply Chain or other related quantitative discipline
- 4+ years of experience in program management, process improvement, implementation, risk identification and mitigation, and project execution.
- 2+ years of relevant work experience in supply chain, procurement, planning, manufacturing, finance or related field

- Experience creating, iterating, and improving end-to-end global supply chains
- Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
- 2+ years international business experience
- 1+ year import / export experience
- MBA or advanced degree in engineering, operations research, mathematics or other quantitative disciplines
- Experience with supply chain modeling and other statistical analysis tools Advanced knowledge of data center products and their global supply chains