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DigitalTurbine Technical Operations Engineer Germany, Berlin, Berlin 862807904
18.06.2024
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Responsibilities:
- Level 1 and 2 technical support for performance-based user acquisition campaigns
- Manage tickets and escalations from customer-facing teams while upholding SLA standards
- Coordinate with Engineering and Product and other internal partners on bug fixes and product updates
- Monitor alerts on platform for revenue impacting KPIs (campaign CVRs, attribution rates, error codes)
- Help integrate and maintain connections with partner platforms (OEMs, telcos, MMPs, Supply Side and Demand Side partners)
- Troubleshoot discrepancies in reporting between integrated partners
- End to end validation testing on device for ad experiences
Qualifications:
- 2-5 years of recent, relevant experience as a Technical Account Manager/Solutions Manager/Solutions Engineer or related role
- Solid technical background with hands-on experience in digital technologies
- An ability to grasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skillsStrong analytical and problem-solving skills
- Comfortable with data analysis for reporting, large data sets, and data manipulation
- Bachelor's Degree (or equivalent work experience)
About Digital Turbine:
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce’s Company Culture in 2020.
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