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JPMorgan Sr Associate Product Small Business Mass Segment Customer Experience United States, Delaware, Wilmington 86261757
23.11.2024
Job responsibilities:
- Lead and assist cross-functional teams in documenting high-level objectives, business value, scope and critical success factors.
- Document changes that meet business objectives based on customer needs and business requirements.
- Collaborate with stakeholders to recommend process and technology improvements and identify efficiency opportunities.
- Ensure adherence to controls, applicable audit standards and manage exceptions.
- Make informed decisions, understanding the boundaries for decision-making and knowing when to escalate.
- Resolve issues through mediation, negotiation or escalation.
- Build and leverage relationships within the organization to remove project obstacles and enhance organizational agility.
Required qualifications, capabilities, and skills:
- 3+ years of experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development lifecycle.
- Experience in product lifecycle activities including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
- Strong facilitation and presentation skills, with the ability to communicate effectively to varied audiences.
- Strong organizational skills and the ability to collaborate effectively.
- High degree of intellectual curiosity and capacity to connect the dots, synthesize complex information gathered from desperate sources, helping drive results under deadline.
- Demonstrates respect for a diversity of opinions and styles.
Preferred qualifications, capabilities, and skills:
- Experience in Card, Retail Banking, and/or Digital strategy/product management is preferred.
- Experience working in large, matrix organizations to support delivering exceptional customer benefits and experiences.
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