Uber Restaurant Account Manager Mandarin Speaking 

United States, West Virginia 

861578587

What You'll Do

• Own the project governance process from strategy to implementation, with a focus on implementation of new customer support programs or modalities
• Work cross-functionally with the US&C Program and FieldOps Leaders to develop and strategically deliver key initiatives that will help drive the US&C FieldOps organization forward
• Develop analytical frameworks to support prioritization of programs and decision making
• Build, maintain, and communicate detailed reporting models on status of key programs and initiatives
• Partner closely with regional and global business partners to provide insights that drive decisions around process, policy, and service models changes.
• Communicate the key program outcomes and insights to key partners
• Lead large, complex projects as needed

Basic Qualifications

• Minimum 4 years of project / program management experience
• Bachelor's degree or equivalent experience

Preferred Qualifications

• High-growth operations or startup experience
• Experience in service-industry, customer support, manufacturing or distribution in a high-volume and very fast-paced environment
• Self-motivated with a strong affinity for strategic problem solving and driving action
• Ability to balance important priorities
• Comfortability accessing and adopting new technology including GenAI
• Persuasive written and verbal communication skills across diverse functions and teams
• Ability to balance attention to detail with swift implementation
• Experience using data to make key decisions and drive meaningful insights
• Excellent project management skills and ability to lead cross-functional projects. Ability to plan and implement complex projects and ensure the end-to-end support strategy is accomplished
• PMP preferred
• MBA's preferred

For Chicago, IL-based roles: The base salary range for this role is USD$116,000 per year - USD$128,500 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$103,000 per year - USD$114,500 per year.