F5 Sales Operations Specialist 

Mexico, Jalisco, Guadalajara 

856307296

Sales Operations Specialist responsibilities will include, but are not limited to: basic project management, order processing, troubleshooting and problem solving, data quality, sales support, training, and other assigned activities.

PrimaryResponsibilities

• Order processing and issue resolution
• Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams.
• Own and execute assigned projects or programs.

• Provide communication and education on current processes and best practices.
• Answer pre and post sales questions from F5 sales teams and external partners.
• Research inquiries utilizing various systems and tools.
• Intake and coordination of high priority customer requests.
• Ensure the integrity of Salesforce data.

• Identify process improvements to support business operations
• Perform other related duties as assigned.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities

• Must be detailed oriented with a proven ability to multi-task
• Effective communication, both in written and verbal form, to interact with cross functional teams and departments
• Ability to work independently in a dynamic fast paced environment, with minimal supervision

• Ability to work cross-functionally to find solutions and drive projects tocompletion.
• Must be a self-starter and effective time manager
• Passion for customer experience and exceeding expectations
• Understanding or knowledge of sales processes, order administration processes, etc.
• Basic project management

• Strong interest in identifying process improvement opportunities that support the key businessoperations
• Basic experience with Salesforce desired

Qualifications

• BA/BS degree or equivalent work experience

• 1+ years of Sales Support experience preferred
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Salesforce experience, preferred but not required

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computertable.
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (late evenings).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.