Honeywell AMS Manager - Saudi Nationals 

Egypt 

855727745

By changing the way we fly, fueling jets in an eco-friendly way,keeping buildings smart and safe and even making it possible to breathe onMars.

Responsibilities:

• Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to customer needs.
• Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
• Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
• Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies and drive campaigns and initiatives.
• Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved pro-actively and customers able to release value from our products and solutions.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Provideinsight and relay the voice of customer with internal teams, including Sales,Marketing, Product, Technical Support, Operations, Finance and Engineering.
• Recurring Revenue growth

• Customer satisfaction across the region
  Overall product usage
  Additional services of existing customers
  Additional new customers for growth
  Depth and breadth of usage
  Length of customer engagement
  Need for support
  Survey results
  Product feedback
  Overall relationship
• Delivery of engineering services on-time & above customer expectations
• Identifyupsell/cross-sell and create new accounts.

YOU MUST HAVE

• Relevant experience in Aftermarket Services and Customer support
  Degree in IT/Engineering
• MBAor post graduate qualifications in a related discipline are desirable
• Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
• Awareness on Honeywell Connected Industrial (HCI) products and solutions preferred – Process Historian, Process Alarm Management, Advance process Controls, Operator training simulators, Operations Management Solutions, Blending and Movement Automation, Manufacturing Execution systems (MES), Visualization and reporting solutions, Asset performance Management solutions, Digital twins, Cloud based solutions
• Excellentcustomer interaction skills – the ability to interact with customers, understandand manage their expectations and build long term relationships.

We Value

• Excellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.
• Self-motivated
• Good understanding of regional customers - culture and dynamics
• Ability to influence leadership and drive ideas.
• The ability to work under pressure
• A strong commitment to safety and a safe working environment
• Abilityto develop and maintain strategic customer relationships

Ifthis is your dream role, then we'd love to hear from you.

• JOB ID: HRD232851
• Category: Customer Experience
• Location: P.O. Box 34413-2212 Adeer Tower,Floor #3 Unit #1 7383 Prince Turkey St.,Al-Khobar,Saudi Arabia
• Exempt