Citi Group Perimeter Security Operations Engineer Hybrid 

United States, Texas, Irving 

854773228

Responsibilities:

• Provide support to perimeter security infrastructure, which includes firewall, proxy and remote access systems

• Investigation, documentation and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems

• Escalation of issues to, and tracking of progress in conjunction with internal engineering teams, vendors, or other technical resource teams

• Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve

• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services

• Drive Root Cause Analysis (RCA) post restoration of service for firewall platforms

• Provide support, trouble-shooting and traffic confirmation for firewall platforms

• Has the ability to operate with a limited level of direct supervision.

Critical Competencies Required:

• Experienced with Checkpoint and PaloAlto Networks firewalls, Configuration and troubleshooting skillsets.

• Detailed knowledge of TCP/IP data flows and troubleshooting.

• Understanding of network routing, including BGP and troubleshooting required.

Qualifications:

• 5+ years of experience in firewall support, with a proven track record of operational process change and improvement.

• Skilled in use and interpretation of tcpdump/pcap/wireshark.

• Strong analytical and quantitative capabilities with attention to detail, ability to work in a demanding environment.

• Preferred to also have working knowledge of Bluecoat proxy, Cisco Firepower with AnyConnect client, and Zscaler ZIA.

• Relevant certifications preferred: Checkpoint and Palo Alto Networks firewalls.

Anticipated Posting Close Date:

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