Working as part of engagement team, being responsible for own case load and supporting other team members as needed
Communicating with international EY teams, assignees/expatriates, client contacts/HR to obtain information, to provide updates
Ensuring that management is advised of client issues and escalations when they arise
Managing client expectations regarding upcoming expiries and required actions
Owning any ad hoc projects or pulling together spreadsheets of information as required by the client
Providing timely responses to client queries
Managing program reporting and analytics
Building strong relationships with international EY teams and liaising with them on a daily basis
Understanding basic tax processing categories and requirements for a variety of foreign jurisdictions
Assisting team members with caseload as required
Skills and attributes for success
Ability to work under pressure and to tight deadlines whilst managing key stakeholder expectations
Comfortable balancing multiple projects and priorities
Strong written and verbal communication skills in English, including the ability to present information in a structured and organized manner
Strong organizational and project management skills
Strong communication skills to effectively build relationships within the team and clients
Attention to details with a commitment to high quality
Analytical skills for consolidation and analysis of data within assigned tasks
Show initiative to identify issues and provide creative solutions and suggestions
Customer service oriented mindset
To qualify for the role you must have
University/college degree
Fluent English (Arabic language is not a requirement, but advantage)
Experience of working with team members in a multi-country environment
Proficiency in Microsoft Excel, Word, PowerPoint
Personal income tax experience from a big4 is an advantage
Experience working in a professional services firm and client facing role is preferred, however experience from an inhouse role is also suitable for this position
What we offer
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. You will join a dynamic team of experienced and talented colleagues, and you become part of an ambitious team where quality, development and sustainable solutions are in focus.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.