Your key responsibilities
- Working as part of engagement team, being responsible for own case load and supporting other team members as needed
- Communicating with international EY teams, assignees/expatriates, client contacts/HR to obtain information, to provide updates
- Ensuring that management is advised of client issues and escalations when they arise
- Managing client expectations regarding upcoming expiries and required actions
- Owning any ad hoc projects or pulling together spreadsheets of information as required by the client
- Providing timely responses to client queries
- Managing program reporting and analytics
- Building strong relationships with international EY teams and liaising with them on a daily basis
- Understanding basic tax processing categories and requirements for a variety of foreign jurisdictions
- Assisting team members with caseload as required
Skills and attributes for success
- Ability to work under pressure and to tight deadlines whilst managing key stakeholder expectations
- Comfortable balancing multiple projects and priorities
- Strong written and verbal communication skills in English, including the ability to present information in a structured and organized manner
- Strong organizational and project management skills
- Strong communication skills to effectively build relationships within the team and clients
- Attention to details with a commitment to high quality
- Analytical skills for consolidation and analysis of data within assigned tasks
- Show initiative to identify issues and provide creative solutions and suggestions
- Customer service oriented mindset
To qualify for the role you must have
- University/college degree
- Fluent English (Arabic language is not a requirement, but advantage)
- Experience of working with team members in a multi-country environment
- Proficiency in Microsoft Excel, Word, PowerPoint
- Personal income tax experience from a big4 is an advantage
- Experience working in a professional services firm and client facing role is preferred, however experience from an inhouse role is also suitable for this position
What we offer
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. You will join a dynamic team of experienced and talented colleagues, and you become part of an ambitious team where quality, development and sustainable solutions are in focus.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.