EY Experience Design Manager / Facilitator - EY wavespace 

United Kingdom, England, London 

851698170

(Manager grade)

You will be a core member of our design and facilitation team, working directly with senior Financial Services clients to develop and deliver workshops that accelerate strategic outcomes.

Key Responsibilities

• Design and Deliver Client Experiences:Collaborate with clients and account teams to create and execute high-profile events.
• Identify and Articulate Outcomes:Work closely with clients to define their goals and desired outcomes.
• Project Management:Oversee the entire event lifecycle, from detailed logistics to strategic planning.
• Group Facilitation:Lead large groups through workshop activities, challenging discussions and engaging ice breakers.
• Tools and Technology:Utilise collaboration tools such as Mural and Miro to maximise participation and accelerate work.
• Post-Event Deliverables:Produce high-quality outputs following each event.
• Relationship Building:Foster strong relationships with both clients and the wider business.
• Team Support:

Target Skills & Attributes For Success

• Workshop Experience:Experience designing, managing, and delivering large workshops for clients.
• Outstanding Communication:Strong written and verbal communication skills, with the ability to quickly build rapport with C-Suite level leaders.
• Comfort with Ambiguity:Ability to navigate ambiguity, enjoy public speaking, and manage complex stakeholder dynamics (for both in-person and virtual participants).
• Relevant Experience:You’ll have least 4 years of relevant experience, ideally including 2 years in design thinking or workshop facilitation.
• Attention to Detail:Keen eye for detail, understanding that small touches can make a significant impact.
• Technical Proficiency:Proficient in PowerPoint and quick to learn new tools and technologies.
• Empathy and Collaboration:

Ideally, you’ll also have…

• Professional services / consulting experience
• An interest in: storytelling, improvisation, systems thinking, coaching, leadership development, game development, business development, graphic design, design thinking, human-centred design, financial services, experience design, facilitation, customer experience (CX), virtual and hybrid events, participant journeys, high performing teams, collaboration