EY Wavespace Experience Manager Design Thinking 

Malaysia, Kuala Lumpur 

361784405

Your key responsibilities

• Manage the planning, organization and execution of Wavespace experiences for EY clients, in close collaboration with account teams and the wavespace team, consisting of designers, facilitators and technologists.
• Maintain oversight of staffing, application of technology, session design process and creative elements to ensure wavespace sessions meet customer expectations (clients, account teams and other internal EY teams)
• Ensure consistent wavespace design experience using approved methodologies and best practices
• Act as main facilitator for EY wavespace experiences, supporting better conversations between clients and EY account teams, global experts and other experience participants
• Lead workshops with clients to understand needs, articulate vision, and support design strategies and experiences that meet their vision and needs
• Identify client blind spots to expose broader opportunity areas for innovation
• Leverage trust and influence to encourage the account team and the client to think bigger
• Manage session escalations as issues arise, and ensure proper financing expectations with customers (client teams and internal session teams)
• Manage staffing, final design, and pricing/costs with Experience Leader
• Support the design process, and lead wavespace sessions in any venue
• Perform accurate session accounting (costing, reporting, billing, and collections)
• Deliver client results that lead to influenced sales

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment
• Display expertise in wavespace and/or design thinking methodologies

To qualify for the role, you must have

• A bachelor’s or master’s degree with more than 8 years of relevant working experience. Past experience in consulting, CX Practice, or agency in a media management or digital creative experience is an added advantage.
• Awareness of global, regional and cutting-edge design, innovation, business and technology trends and the willingness to incorporate them in client work and within teams.

Ideally, you will also have

• Experience that spans across UX, business, operations, web engineering, and design.
• Experience with organizing and facilitating workshops with C-level audiences
• An entrepreneurial spirit who is excited by ambiguity, operates autonomously and is able to make informed decisions on the fly, grounded in a CX point of view.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.