JPMorgan Technology Support II - Payments Unix/SQL/Cloud 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

849977912

As a Technology Support II team member in CIB Payments Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Basic knowledge in the following key areas: hardware architecture (performance testing, monitoring, operations), hardware benchmarking (program management, network management), design (compliance, security), network engineering (planning, provision)
• Automate routines to optimize application’s monitoring
• Investigate and document issues’ root causes engaging technologists all over the world
• Engage with other technology teams during the SDLC and change management process
• Knowledge in one of programming languages (Java, SQL, Python)
• Knowledge of databases (SQL, ORACLE) for troubleshooting
• Basic knowledge of cloud architecture
• Basic understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices
• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Fluency in English is required, and read/write in Spanish and/or Portuguese would be an added advantage
• Knowledge of SQL, Python or others programing languages, Pentaho Data Integration, Control-M, AutoSys, iTRS, Geneos, Jira
• Understanding of RPA (Robot Process Automation), DEVOPS, Agile, ITIL
• Willingness to learn and work in the financial markets
• Amazon AWS certification is a plus