JPMorgan Technology support II - UNIX SQL Python 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

347611556

Key responsibilities

• Regular engagement with business client services, infrastructure and other stakeholders of the supported applications
• Resolving day-to-day issues impacting the application stack - including being first point of contact for Technology and Business across the full spectrum of production management responsibilities
• Work within a team comprised of both local and off-shore resources to provide day-to-day support to both internal and external users
• Work closely with the Digital Platforms development team to understand issues, drive resolutions and stability of the applications evolving the support to meet these needs
• Create, continuously improve and maintain real-time monitoring dashboards to ensure system operability and performance
• Proactively identify areas for stability improvement in the software/hardware stack and contribute to the development of remedial solutions
• Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
• Manage the on-boarding of new businesses, clients and applications to the team’s portfolio
• Ensure resiliency of the platform through managed DR/SR/HA events.

Key skills:

The successful applicant will possess an undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science) and be keen to develop a career in a world class investment bank with an intimate exposure to a front office environment. They will possess the following skills and core competencies:

• Familiarity with ITIL methodologies related to IT service management
• Possesses a continuous process improvement mindset
• Building tools using scripting and programming languages like Perl, Python, Java, C#
• Experience developing and supporting applications built on Python, Java or .NET framework
• Experience with relational databases and ability to write complex SQL queries
• Knowledge and experience with system and application monitoring software like Geneos, Datadog, DynaTrace and Splunk
• Working knowledge of Grafana and Tableau is a plus
• Experience working with a variety of platforms, including UNIX/Linux (RHEL experience preferred)
• Proficiency with incident and problem management best practices including: resource co-ordination, stakeholder communication, root cause analysis, conducting incident post mortems, etc
• Experience adopting and implementing SRE and/ or DevOps practices and tools
• Networking / Infrastructure working knowledge a plus
• Experience with KDB or other non-SQL dBs a plus
• Experience supporting public/private cloud based, Java, or e-commerce applications a plus
• AWS certifications preferred (Cloud Practitioner, Architect and/ or Developer Associate)