Engages with customers to understand customer roadmap, interpret the technology needs and identify opportunities for Applied engagement.
Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new toolqualifications.
Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
Manage Process Support Engineers (PSEs) providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Oversees team that checks and approves operational quality of system equipment. Team instructs customers in the operation and maintenance of the system.
Responsible for training and certification of PSEs into their areas of assigned responsibility
Responsible for demand planning and financial forecast of activity
Knowledge of 4 or more processes on 2 or more technologies. Advanced integration knowledge
Functional Knowledge
Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Applies in-depth understanding of how own discipline integrates within the
Leadership
Manages multiple related teams, sets organizational priorities and allocates resources
Problem Solving
Identifies and resolves technical, operational and organizational problems
Impact
Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
Guided by business unit, department or sub-functional business plan
Interpersonal Skills
Influences others internally and externally, including senior management