Microsoft Process Program Manager 

Romania, Bucharest 

123223537

, and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work.We make doing business with Microsoft easy.

Field & Scale Operationsorganizationon order to cash lifecycle for Microsoft products and services. We manage pre-sales processes through pipeline management, ensuring successful close to secure revenue while optimizing deal management processes in partnership with the field.

drive significant and transformative changes that align with theorganization’s long-term strategic goals while maintaining a culture of continuous improvement. The team collaborates across the greaterorganizationto redesignwhile also implementing incremental improvements for sustained growth and efficiency. We thrive on our team’s core values: innovation, system-thinking, continuous improvement, collaboration, and data-driven decisions.

Position Description:

ess a growth and learning mindset, positive energy, a collaborative approach, and a commitment to diversity, equity, and inclusion in this rapid paced environment. The candidate will look at processes objectively and select the appropriate methodologies to maximize efficiencies across the business as we scale global field operations through groundbreaking technologies. Responsibilities include dbusiness outcomes to assess process performance by conducting research and investigations.The PPM will then execute the process in accordance with compliance and controlsand will monitor and evaluate processes, including running and measuring metrics to ensure the process is performing as expected.Additionally, the PPM fxecutes end-to-end governance for a processxecutes process-level risk mitigation controls and/or anticipates risk across a process lifecycleaintains supplier governance for outsourced work on behalf of Microsoft.You’ll also be at the forefront of integrating AI to enhance processes and accelerate business outcomes. If you are passionate about continuous improvement in a dynamic, technology-driven environment, and thrive on reimagining how value gets created, this is the team for you!

Required Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND extensive work experience inProcess Management/Execution/OptimizationorOperationsProgram,Launch Management, Project Management
  • OR equivalent experience.
• Detailed understanding of Lean, Business Process Management Professional, Change Management (e.g.,Prosci), Six Sigma, and/or Agile processes.
• Working understanding of data models/analytics and trend analysis.

Preferred Qualifications:

• Experience with complex project or program management, preferably with large commercial enterprises.
• Certifications inLean, Business Process Management Professional, Change Management (e.g.,Prosci), Six Sigma, and/or Agile processes.
• Experience managing a cross-organizationalrhythm of business up to exec audiences.

This role requires office presence of minimum 3 days per week.

• ​Executes process-level risk mitigation controls and/or anticipates risk across a simple process lifecycle (e.g., design, execution, optimization, evaluation), including logging and tracking risk. Shares process risk information with team.

Supplier Governance:

• Facilitates end-to-end process view by providing data, research, and assessment results to manager and team. Facilitates stakeholder collaboration to drive process outcomes, with guidance. Compiles information on pain points to assist with identification of alternative solutions and options to resolve challenges with business partners.​

Process Design and Execution:

• Executes the process in accordance with compliance and controls. Facilitates end-to-end process view by providing data, research, and assessment results to manager and team. Facilitates stakeholder collaboration to drive process outcomes, with guidance. Compiles information on pain points to assist with identification of alternative solutions and options to resolve challenges with business partners.
• ​Designs the process and defines business outcomes for simple processes/parts of a process to assess process performance by conducting research and investigations. Facilitates work to help define yearly goals, anchoring to industry standards and process measures, implementing controls, maintaining compliance, optimizing customer experience, and helping to drive cost down.​

• ​Monitors and evaluates processes, including running and measuring metrics to ensure the process is performing as expected. Conducts data analysis to support a straightforward process/part of a process and provides evidence for identifying opportunities (e.g., aligning to industry standards, increasing productivity/efficiency, maintaining compliance/controls). Facilitates benchmarking and interpreting key performance indicators (KPIs). Communicates findings to their manager to maintain continuous feedback loops across stakeholders.
• ​Facilitates process-level change management efforts, using working understanding of the business (e.g., readiness, timing, impact on stakeholders, data, tools, systems, policy, return on investment [ROI]).
• ​Incorporates process methodologies (e.g., Six Sigma, Lean, value stream mapping,Prosci) to suggest process-level process improvements, including optimizing, maintaining, and transforming current processes to increase efficiency and effectiveness. Compiles feedback from others to build a business case for change and shares with manager.

• ​Executes end-to-end governance for simple processes/parts of a process. Documents flow, controls, underlying systems, and requirements needed.​​​