Microsoft Operations Program Manager 

Taiwan, Taoyuan City 

848971604

be responsible foroverseeing the entire program lifecycle, from design to execution, ensuring that the programobjectives, scope, schedule, quality, and benefits are aligned withthe organizationalgoals and stakeholder expectations. You will alsobe responsible fordriving continuous improvement and change management across the program,

Basic Qualifications:

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

• A fluent command of English proficiency in verbal & written communication.

Preferred Qualifications:

• Growth mindset, adaptability, and ability to deal with ambiguity is essential as we continue to transform.
• Experience working in a customer service environment and in a large matrixed multinational company.
• Experience with MicrosoftVolume Licensing concepts(specifically Enterprise), including contracts,quotesand invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
• Experience incontinuous improvement methodologies such as Lean, Six Sigma, or Kaizen, with a proventrack recordof implementing process enhancements.
• Ability to develop creative solutions to complex problems by applying knowledge and judgment toidentifyapproachand methods.
• Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.
• Ability to manage sensitive, businessimpactinginformation, andclosely controldissemination.
• Confidence in self and organization, and a ‘can-do’ attitude in the face of change and ambiguity.
• Data analytics and business insights skills, with the ability to derive actionable recommendations from complex datasets.
• Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.
• Ability to manage sensitive, businessimpactinginformation, andclosely controldissemination.

• Performs program landscape research and analysis, forecasting, andexaminesbusiness trends (e.g., customer feedback and expectations) toidentifyaudience size and program scope, and stay current, agile, and competitive. Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands andidentifies

• Identifiesand scopes opportunities to improve current programs.Identifiesand provides solutions to root problems, defines the program strategy, gathers program requirements,identifies

• objectivesare met.

• Defines and tracks the success criteria and performance metrics and Key Performance Indicators [KPIs], such as quality, adoption, usage, impact, and effectiveness for the program.

• Contributes to or leads a portfolio of projects including the project plan, timelines, milestones,financial management, performance metrics, and/or resource needs for complex programs. Communicates theprogramstatus and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.

• executes onlanding change management plans. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence.Works across teams to ensure all program requirements are understood and can be met.

• Conducts cost-benefit analyses to examineperformance tovalue drivers.Contributes tomonthly business review (MBR) and runs rhythms regularly toidentifywhat is working and what isnot, andmakes improvements accordingly.

• monitorcomplex programs and ensure all activities align with business and programobjectives. Uses data analytics to derive insights and training that helpidentifycurrent and future program risks and mitigation plans, as well as opportunities to streamline andoptimizeprograms based on lessons learned.

• Utilizes direction and strategy from leadershipregardingbusiness area of expertisein order tohelp create and execute plans that shift current priorities to new organizational initiatives andobjectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateralrequiredto enable key stakeholders and others to be on board. Contributes to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).

• • Embodyour