Microsoft Cloud Operations Program Manager 

Taiwan, Taoyuan City 

863507163

Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewardsgreat work.

Operations Service Centerand technology. We are currently looking for ae Cloud Services Operationsteam, you will coordinate and managescale cloud processes across multipleGo-To-Market motions.is responsible forsuccessful and compliant processing of transactionsthat enableMicrosoft Azure customers.You will be joining a dynamic team thaton results, works together to solve problems, and is committed tocontinuous improvement anddeveloping people.

CloudOperationsinterfaces withSales, Finance,cloud products, and programsacross bothmodern and.Responsibilities includeincubation, transaction management, andescalation support.Additionally, the role is accountable for driving operational excellenceTransactions such as Time and Conditional based Credit Offer (ACO), Tiered Azure Consumption Discount (ACD), and other custom Microsoft Azure Consumption Commitment (MACC) motions, and Service Support credits.

In this role you will bring with you ,

• • tolearn about andsupport transactional workloads.

• • A continuous process improvement mindset.

• • variedBusiness Stakeholders/Partners.

• • Adept in Process Design, Change Managementand Execution.

• • writing and using queries for DatabaseManagement Systems (DBMS)such asSQLand KQL.

Basic Qualifications:

• • , Operations, Finance or related field AND 4+yearswork experience in program management, process management, process improvement
  • OR equivalent experience.

• +years’ experiencein Operations, Program Management, or Project Management.

Preferred Qualifications:

• An understandingofthe Microsoft SalesInfrastructure and Process
• Knowledge of and experience in managing cloud transactions
• Understanding of current Microsoft Commercial processes including documents, systems, and organizations.
• 4 years experience working with Azure usage data
• Master’s Degree or MBA
• Ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.
• Demonstrated excellence in thought leadership, innovation, and execution management; ability to influence without authority.
• Experience challenging the status-quo (Growth-Mindset).
• Able to work in a pressured environment to tight deadlines whenrequired.
• Analytical, problem solving and decision-making skills.
• Abilityto build relationships with individuals at all levels.
• Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.

• xecute specificoperationalfunctions for CloudOperations, including specific Azure offerings such as,Time andConditionalbasedCredit Offer(ACO), TieredAzure Consumption Discount(ACD), and othercustomMicrosoft Azure Consumption Commitment(MACC)motions, andService Support credits.

• Support critical pre- & post-sales cloud issues and escalations to resolution across stakeholders.

• Build and scalethrough simplification, automation ofprocesses and capabilities to enable theinevitablegrowthin volumeofCloudcustomers.

• Document and share learnings relating to cloud operations encompassing systems, tools, stakeholders, and processes.

• Understand the controls that drive compliance and provide direction to enablenew commerce motions.

• Drive continuous process improvements via analysis and identification of opportunities with global consideration.

• Leverage reporting and analytics to manage end-to-endtransactionalfunctions.