Microsoft Lease Operations Program Manager 

United Arab Emirates, Dubai, Dubai 

443313791

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I
Lease Operations Program Manager,Lease Operations Program Managerplays a vital role in managing and aligning the operations of Lease Data Centers within their assigned sub-region. This position is responsible for ensuring effective risk management, seamless communication, and operational consistency across the sub-region while serving as the primary liaison between local and regional leadership.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

1. Risk and Issue Management

• Host biweekly meetings with all Critical Environment Field Service Engineers (CE FSEs) in the sub-region to review risks and issues documented in the action tracker.
• Ensure proactive risk mitigation strategies and timely updates on open action items to minimize potential operational disruptions.
• Participate on global and centralized projects and ensure precise tracking on identified Risk and Issue.

2. Holiday and Handover Coordination

• Oversee holiday coverage and manage handover processes during leave periods for CE FSEs within the sub-region.
• Ensure continuity of operations and clear documentation during transitions.

3. Onboarding Program for New Hires

• Manage the onboarding process for new hires within the sub-region, ensuring alignment with Lease Operations Program standards and facilitating a smooth transition into their roles.
• Provide guidance and mentorship to support professional development.

4. Monthly KPI and OKR Reporting

• Prepare and present Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) in monthly regional meetings, including:
• Action tracker updates.
• Site assessment status.
• Technical Service Bulletins (TSBs).
• Incident reporting.
• Site and LOPM onboarding progress.
• Seasonal readiness initiatives.
• Power Usage Effectiveness (PUE) metrics.
• Contribute to the preparation of presentations for the EMEA Leadership Team (LT).

5. Leadership Communication and Alignment

• Serve as the unified voice for LOPM, ensuring that critical messages are communicated effectively upward to regional leadership and downward to local CE FSEs.
• Align the LOPM team on strategic initiatives and key regional objectives.

6. Escalation Management

• Act as the primary escalation point for local CE FSEs regarding critical environment or lease provider (LP) issues impacting regional availability.
• Escalate unresolved or country-specific issues to regional LOPM or director as necessary.
• Collaborate with local CE FSEs in the region during incidents and assist with post-incident reviews

7. Team Collaboration and Support

• Strengthen collaboration and knowledge-sharing among CE FSEs in the sub-region.
• Ensure alignment with the regional Lease Operations Program through adherence to established standards and practices.
• Provide leadership, guidance, and support during incident response and escalation calls, especially in high-impact situations.

8. Lease Provider (LP) Liaison

• Serve as the central point of contact for regional LP representatives, ensuring clear and consistent communication on Lease Operations-related issues.
• Collaborate with other sub-regional CE FSEs to drive improvements with LPs and maintain consistency with regional standards.
• Be mobile in conducting on-site reviews across data centres in the region

Capabilities important to success include:

• Proven experience in Critical Environment (CE) operations or a related field.
• Experience in incident response and escalation management.
• Operational Planning & Project Management:Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity
• Exceptional written and Interpersonal skills:Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives
• Customer/Stakeholder Focus:Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
• Performance Goal and Standards Setting:Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences
• Understand datacenter business objectives:Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs
• Process and Technology:Demonstrate a solid understanding of IT and CE environments including operational processes and industry best practices
• Flexibility and Adaptability:Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations.
• Team Player:Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over.
• Execute the change management governance processat the Campus/Metro level that ties back to Global and Regional DC Operations Change Management standards
• Manage the daily Change Management functions at the Campus/Metro levelincluding maintaining and documenting change management procedures, stakeholder management, technical and business impact assessment
• Lead the daily Campus/Metro Change Review meetingswith local team members and stakeholders
• Monitor to ensure only approved and validated changes are executed
• Identify and manage scheduling conflicts