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Capital One Sr Associate Human Resources AR 
Philippines 
847655504

26.06.2024
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Associate, Human Resources (AR)

Summary:

  • To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations, Benefits, HR Help Center, Payroll, Recruitment, Timekeeping, and Risk).

:

1. Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

  • Oversees day to day management of Associate Relations (AR) administration processes
  • Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
  • Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
  • Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
  • Analyzes data - case trends, AR-related monitoring, etc
  • End to end handling of AR-related tasks
  • Conducts Learning Session, New Hire Orientation and People Manager Onboarding
  • Serves as an AR partner to other stakeholders
  • Conflict resolution and mediation
2. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

3. All other job-related duties that may be assigned from time to time

Basic Qualifications:

  • College graduate or10 yearsequivalent work experience
  • Skills Required:
    • Associate Relations: Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvement
    • All roles: Excellent oral and written communication skills, analytical skills, customer focus
    • Amenable to work in Alabang
    • Amenable to workin a Mid Shift/Flexible Schedule


Preferred Qualifications:

  • Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.