Driving actions and initiatives to improve the customer experience within assigned categories/projects, working closely with technical, merchandising, and marketing teams to execute.
Work closely with Marketing to develop campaigns and improve content and messaging to customers to improve traffic and qualified lands.
Conducting data analysis to understand key performance indicators and developing action plans based on insights.
Monitor sales trends and work closely with business planning track progress to targets and develop gap closure plans if falling short of growth targets.
Prepare executive presentations to share business strategies, plans, and deep dives into specific topics as needed / requested.
Developing and executing strategies to maximize business profitability and expansion opportunities.
Coordinating cross-functional teams to ensure successful project implementation.
Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor competitor/industry developments
Conducting financial analysis to meet or exceed revenue and profitability targets.
Coordinate with key internal teams (e.g., Carrier Account Teams) to align on joint activities / promotions to maximize business.
Create promo copy, aligning with legal, and drive execution on site and across marketing channels
Continuously monitor the customer experience journey and provide direction to supporting teams to optimize and maximize conversion.
Skills and Qualifications
Bachelor's Degree with 8+ years of experience in eCommerce and/or related industry. MBA Preferred
Strong leader, able to deliver results by partnering with stakeholders across all levels of the organization
Demonstrated experience driving business execution and delivering against revenue and profit targets
Self-starter, able to proactively identify opportunities and lead teams to implement
Demonstrated success in a high-pressure and fast-paced environment with ability to respond to changing priorities without loss in performance or productivity
Ability to lead cross-functional teams and drive influence across many levels of the organization
Microsoft Standard Office Suite and advanced expertise in PowerPoint and Excel