Honeywell Tech Support Specialist Building Automation Systems 

United States 

845454320

As a at Honeywell, you will play a critical role in providing technical support for our Building Automation Systems (BAS) products and solutions in a call center environment. You will be accountable for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our systems, and delivering exceptional customer service to Honeywell accounts. In this role, you will work with cross-functional teams to address customer needs and provide innovative solutions. You will report directly to our Tech Support Supervisor. You will work a 40-hour work week within operational hours of 6:00am to 10:00pm EST, Sunday through Saturday. For the first 90 days, you will be trained in office. After that period, you follow a set schedule of 5 8-hour days within operational days and hours. In addition, this is a hybrid schedule of 3 days in office and 2 days remote.

In this role, you will have a significant impact on the efficiency, productivity, and safety of our customers' buildings by providing exceptional technical support and service.

KEY RESPONSIBILITIES

• Provide technical support to customers, troubleshooting and resolving complex issues using the phone and email queues as points of contact.
• Collaborate with cross-functional teams to address customer inquiries and escalations.
• Document and track customer interactions and solutions in service management ticketing systems including work order documentation that maintain direct communication with customers about the progress of requests.
• Verification of proper functioning of hardware and software while communicating with field support personnel and customers in a B-to-B interaction using the highest level of service skills
• Identify trends and patterns in customer issues to improve product performance, customer satisfaction, and collaborate with multiple levels of management to reach resolutions to stakeholder’s expectations.
• Continuously update your technical knowledge and skills to stay current with the latest industry advancements and product developments.

YOU MUST HAVE

• 2+ years of experience in HVAC technical support or a related role involving Building Automation Systems
• High school diploma or equivalent

WE VALUE

• Associate degree or certification in electronic technology, HVAC, or Building Automation Systems
• Experience with Honeywell Building Automation Systems (BAS) products and solutions
• Excellent problem-solving and troubleshooting skills
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Strong customer focus and ability to build and maintain relationships

• JOB ID: req471271
• Category: Customer Experience
• Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States
• Nonexempt