As a Building Automation Systems Tech Support Specialist
You will report directly to our Support Manager, and you'll work out of our location on a work schedule.
KEY RESPONSIBILITIES
- Provide expert technical support to customers, resolving complex HVAC and Refrigeration technical issues.
- Collaborate with cross-functional teams to develop and implement technical support strategies.
- Stay updated with industry trends and advancements, and provide recommendations for improvement.
- Contribute to the development and improvement of technical support processes and tools.
- Establish and maintain strong relationships with key stakeholders, including customers and internal teams.
YOU MUST HAVE
- 5+ years of experience in HVAC and Refrigeration technical support or a related role involving Building Automation Systems (BAS)
- High School Diploma or equivalent
WE VALUE
- Bachelor's degree in a technical field
- Experience using BAS
- Strong troubleshooting and problem-solving skills with Building Automation.
- Excellent communication and customer service skills.
Additional Information - JOB ID: req471576
- Category: Customer Experience
- Location: 1602 E Central Ave, Suite 30,Bentonville,Arkansas,72712,United States
- Nonexempt