Wells Fargo Associate Account Resolution Representative 

United States, Iowa, West Des Moines 

843874205

In this role, you will:

• Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Apply knowledge when communicating with delinquent customers
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

• 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to manage to production goals, deadlines, and various metrics
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment
• Experience withMicrosoft Office and eCAR

Job Expectations:

• Must be able to attend full duration of required 6 weeks training period
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Must be able to work on-site at 800 S Jordan Creek PkwyWest Des Moines, IA
• This position is not eligible for Visa sponsorship

Hours/Schedule:

• Business Operating Hours are Monday - Thursday, 7:00am-9:00pm, Friday 7:00am-7:00pm and Saturday & Sunday, 7:00am - 4:00pm
• Hybrid Work Schedule assigned could be any variation of the business operating hours
• You MUST be able to work any shift assigned during the regular business operating hours.
• Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Training Information:

• Training class start date, Monday, 07/21/2025
• Training hours 7:30am - 4:00pm Monday - Friday
• You are required to attend the full duration of this paid 6 weeks of training.
• You will receive in-depth classroom training, continued on-the-job training, and coaching.

800 S Jordan Creek PkwyWest Des Moines, IA

You will have opportunities to participate in programs established to help you achieve your career and development goals.

• Progressive Career Path: Associate account resolution representatives, Account resolution representatives, Senior Account Resolution Representative, Lead Account Resolution Representative, & Accounts Resolution Associate Manager.
• Salary - Highly Competitive Salary! Some schedules offer a 15% shift differential, based on hours worked after 4 pm.
• Benefit packages include Medical, Dental and Vision Plans for team member and family!
• 401k – up to 6% company match!
• New Team members may be eligible to receive up to 30 paid days off annually, to include 11 bank holidays and 2 personal holidays.
• Tuition Reimbursement Opportunity

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.