Wells Fargo Account Resolution Representative 

United States, Arizona, Chandler 

798940219

thewithin Consumer Lending

In this role, you will:

• Perform moderately complex customer support tasks when evaluating customer situations to provide relevant solutions
• Proactively seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances
• Support Account Resolution functional area as an experienced Account Resolution Representative by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers
• Receive direction from supervisors, and escalate non-routine questions to more experienced Account Resolution individuals
• Refer more complex issues to more experienced Account Resolution Representatives
• Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers

Required Qualifications:

• 2+ years of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to follow policies, procedures, and regulations
• Ability to effectively listen and elicit information while exercising independent judgment to identify and resolve problems
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities in structured but flexible, adaptable and changing, call center environment
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to work effectively in a structured but flexible, adaptable and changing, call center environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to navigate multiple computer screens while working on the phone
• Strong analytical skills with high attention to detail and accuracy
• Call center, customer service, or collections experience in the financial or auto services industry
• Experience with Wells Fargo Auto servicing account management
• Exposure to Wells Fargo Auto servicing systems such as: CARS, ECMP (Enterprise Complaints Management Portal), and iTop

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted

Schedule:

• Schedule: 11am - 8pm until November then switches to 12pm-9pm. Monday - Friday with alternating Saturdays (7am -3:30pm until November then switches to 8am - 4:30pm)
• Training Schedule: 8am-5pm for 6 - 8 weeks
• Ability to work additional hours as needed
• Must work on-site at the location posted

2501 S Price Rd
CHANDLER, AZ 85286

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.