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KLA Program Manager - Complex Customer Requests 
United States, California, Milpitas 
838029446

12.03.2025

Responsibilities of the CCR program manager
  • Project planning: Run the existing CCR program, through initiations, prioritization, and execution on a periodic basis with the company key collaborators, ensuring alignment with customer goals and objectives.

  • Cross functional co-ordination: Collaborate with division engineering, operations, service, marketing, and regional business units to ensure project execution and timely delivery and promote a culture of continuous improvement.

  • Customer relationship management: Build and maintain positive relationships with customers, understanding their requirements and expectations to ensure that project results meet or exceed their needs.

  • Facilitate clear and seamless communication among project team members, partners, and senior management including providing regular updates on project status, risks, and mitigation plans.

  • Use data driven decision making to optimize processes; establish and drive key performance indicators for continuous growth.

  • Evangelize the program across the company with implementation to all the BUs, improving customer adoption.

Skills
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead multiple projects simultaneously.
  • Proficiency in project management tools.
  • Strong leadership and team management abilities.
  • Experience in customer engagement, feedback analysis, and adoption strategy development.
Preferred Qualifications
  • Minimum of 7 years of relevant and proven experience in leading sophisticated, cross-functional customer programs, leading development efforts focused on multiple product engineering solutions in semiconductor industry.
  • Must have deep knowledge of advanced fab processes, operations and multi-tool considerations; experience with KLA tools and technologies strongly preferred.
  • Demonstrated experience in fielding critical customer issues and leading internal cross-divisional teams (Applications, Product Marketing, R&D, Manufacturing, Service, Regulatory, Safety, etc.) on delivering comprehensive solutions including planning, funding, resourcing, and delivery.
  • Experience delivering, managing, and reporting on robust enterprise-wide customer programs: drive strategy, lead alignment across multiple divisions and functional groups, document playbook, processes, and lead execution through delivery to customer.

Doctorate (Academic) Degree and related work experience of 5 years; Master's Level Degree and related work experience of 8 years; Bachelor's Level Degree and related work experience of 12 years