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KLA Program Manager - Complex Customer Requests United States, California, Milpitas 838029446
Project planning: Run the existing CCR program, through initiations, prioritization, and execution on a periodic basis with the company key collaborators, ensuring alignment with customer goals and objectives.
Cross functional co-ordination: Collaborate with division engineering, operations, service, marketing, and regional business units to ensure project execution and timely delivery and promote a culture of continuous improvement.
Customer relationship management: Build and maintain positive relationships with customers, understanding their requirements and expectations to ensure that project results meet or exceed their needs.
Facilitate clear and seamless communication among project team members, partners, and senior management including providing regular updates on project status, risks, and mitigation plans.
Use data driven decision making to optimize processes; establish and drive key performance indicators for continuous growth.
Evangelize the program across the company with implementation to all the BUs, improving customer adoption.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to lead multiple projects simultaneously.
- Proficiency in project management tools.
- Strong leadership and team management abilities.
- Experience in customer engagement, feedback analysis, and adoption strategy development.
- Minimum of 7 years of relevant and proven experience in leading sophisticated, cross-functional customer programs, leading development efforts focused on multiple product engineering solutions in semiconductor industry.
- Must have deep knowledge of advanced fab processes, operations and multi-tool considerations; experience with KLA tools and technologies strongly preferred.
- Demonstrated experience in fielding critical customer issues and leading internal cross-divisional teams (Applications, Product Marketing, R&D, Manufacturing, Service, Regulatory, Safety, etc.) on delivering comprehensive solutions including planning, funding, resourcing, and delivery.
- Experience delivering, managing, and reporting on robust enterprise-wide customer programs: drive strategy, lead alignment across multiple divisions and functional groups, document playbook, processes, and lead execution through delivery to customer.
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