JPMorgan Corporate Meeting Coordinator - Polaris 

United States, Ohio 

834488773

As a Corporate Meeting Coordinator, you will leave a lasting impression on employees and clients by greeting clients with the 10-5 rule while managing the front desk, providing light meeting planning support, and helping clients with meeting inquiries. The ideal candidate will be analytical with excellent organizational skills and detailed oriented.

Job responsibilities:

• Manage reception desk essential functions, greeting and directing clients, answering telephone calls, promptly returning emails, etc.
• Submit facilities requests as directed by Planner; walk and inspect conference room setups
• Support Event Managers with high level meetings; and stretch assignments as needed
• Build working relationships with fellow colleagues, porters, audio visual and catering teams
• Manage space issues, escalate unresolved issues to the Lead Planner
• Adhere to standards of operations established for Conference Center
• Join planner on pre and post con calls, aiding data entry
• Check rooms making sure catering, audio visual and room sets match BEO
• Aid planner to keeping track of Client Center inventory, standard purchases and invoicing
• Manage space issues, escalate unresolved matters to manager
• Cover reception desk essential functions; answering telephone calls, returning emails promptly
• Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports aiding Room Concierge team.
• Develop rapport with LOB admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations

Required qualifications, capabilities and skills:

• A minimum of 3 years’ experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
• Effectively manage guest experience and expectations through a high level of tact and diplomacy
• Highly organized with the ability to multi-task and apply judgment to priority
• Working knowledge of audio-visual systems
• Flexibility to deal with a fast-paced, diverse environment
• MS Office skills, knowledge of EMS booking system (a plus)
• Must be willing to work flexible shifts covering conference center hours and locations