Fortinet Professional Services Consultant - Sydney 

Australia, New South Wales, Sydney 

834394579

As a Professional Services Consultant, you will:

• Carry out Professional Services engagements in a professional & timely manner for Fortinet customers & deliver projects with customer satisfaction in mind.
• Develop a clear overall understanding of the customer requirements (project scope, technical requirements and solution design).
• Assist in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments.
• Mentor fellow PS team members to obtain necessary skills to evolve in the PS organization.
• Continuously developing knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
• Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products:
  • Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies.
  • Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering,
    Web Proxying, SLB, Cryptology.
  • VPN technologies (SSL VPN/IPSEC VPN) & associated topologies.
  • Web Application Firewalling.
  • Centralized Logging and Reporting solutions.
• Write & present whitepapers, technical notes, and other high-level technical documentation as required.
• Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s, CSE’s and TAC Engineers.
• Effectively communicates relevant project information to Fortinet management as appropriate
• Resolve and/or escalates issues in a timely fashion.
• Complete and submits any required administrative tasks in a timely manner (timesheets, activities report, project reports, etc.).
• Follow up with customer and internal Fortinet departments to ensure project documentation is completed:
  • Creation of Statement of Work document.
  • Acknowledgement of work performed including work complete signing.
  • Knowledge Transfer.
  • Customer satisfaction surveys.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 8 - 10 years+ relevant experience preferably in a network security vendor.
• 5+ years of experience in LAN/WAN /Internet Support or Administration.
• 3+ years of experience with Network Security Products.
• Excellent written and verbal communication skills.
• Strong knowledge of the security threat landscape.
• Administrator level working knowledge of Windows, UNIX or Linux.
• Previous Technical support position (other PS or TAC position), or Sales Engineering background advantageous.
• Network security certifications (Fortinet FCP minimum level and above).
• External network security & vendor certifications such as Cisco, F5, Juniper, AWS area plus.
• Strong understanding of core Internet protocols and applications (TCP/IP & networking skills).
• Strong general knowledge of common networking (switching & routing) and security protocols.
• Scripting experience (PERL, Javascript, PHP etc) & experience of API (Restful API).
• Ability to work according to customer’s schedules which may include weekends/evenings/holidays.
• Team player and ability to work remotely & interact with remote teams & employees.
• MS office suite using applications such as Power Point, Word, Visio & Project.
• Ability to work well under pressure and remain focused on the tasks in hand.
• Ability to troubleshoot complex network & security environment.
• Bachelors Degree in EE, CS, or CE or equivalent experience.
• Network Security certifications.
• Project Management certifications