Fortinet Professional Services Consultant - Sydney/New Zealand 

Australia, New South Wales, Sydney 

834394579

As a Professional Services Consultant, you will:

• Carry out Professional Services engagements in a professional & timely manner for Fortinet customers & deliver projects with customer satisfaction in mind.
• Develop a clear overall understanding of the customer requirements (project scope, technical requirements and solution design).
• Assist in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments.
• Mentor fellow PS team members to obtain necessary skills to evolve in the PS organization.
• Continuously developing knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery.
• Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products:
  • Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies.
  • Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering,
    Web Proxying, SLB, Cryptology.
  • VPN technologies (SSL VPN/IPSEC VPN) & associated topologies.
  • Web Application Firewalling.
  • Centralized Logging and Reporting solutions.
• Write & present whitepapers, technical notes, and other high-level technical documentation as required.
• Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s, CSE’s and TAC Engineers.
• Effectively communicates relevant project information to Fortinet management as appropriate
• Resolve and/or escalates issues in a timely fashion.
• Complete and submits any required administrative tasks in a timely manner (timesheets, activities report, project reports, etc.).
• Follow up with customer and internal Fortinet departments to ensure project documentation is completed:
  • Creation of Statement of Work document.
  • Acknowledgement of work performed including work complete signing.
  • Knowledge Transfer.
  • Customer satisfaction surveys.