Key responsibilities in this role include:
Project Planning and Delivery
• Develop comprehensive project plans and scopes of work including timelines, deliverables,
• Coordinate and manage the implementation and delivery of assigned projects, ensuring
alignment with MTA’s strategic goals.
• Collaborate with internal teams and external stakeholders to ensure successful project
• Monitor progress and address challenges during the delivery phase, adapting plans as needed
to achieve project goals.
• Serve as the primary point of contact for project stakeholders, maintaining clear and
consistent communication.
• Collaborate with cross-functional teams, including marketing, data analysis, customer
feedback, operations and others to ensure alignment and integration of project initiatives.
• Facilitate project-related workshops, meetings, and user testing sessions to gather input and
refine deliverables.
Human-Centered Design Integration
• Collaborate closely with the Program Manager to incorporate human-centered design
principles into project delivery.
• Engage end-users and use Rider Experience team’s rider data to help inform decision-making
process throughout the project lifecycle to ensure proposed project solutions meet rider needs
and expectations.
Risk Management and Problem-Solving
• Identify potential risks and develop mitigation strategies to address challenges during project
• Proactively resolve issues that arise, ensuring minimal disruption to project timelines and
• Develop solutions to optimize processes and improve overall project delivery.
Coordination with Program Manager
• Partner with the Program Manager to continuously improve Rider Experience team
• Align projects informed by program-level data and strategic objectives.
Systems Development and Strategic Growth
• Build, refine, and scale internal systems (e.g., Notion or other project management tools) to
• Develop scalable strategies to maximize impact with a small team, ensuring effective
• Implement best practices for knowledge management, change management and
Performance Metrics and Evaluation
• Define project success criteria and establish metrics to evaluate project outcomes and
• Coordinate with the Director and other team members to monitor project performance, using
insights to inform future initiatives.
• Prepare and present reports on project progress, challenges, and successes to leadership and
