As a Training Program Manager, in supporting the AppleCare business customer experience goals, you will develop cross regional relationships with global training teams and have opportunities to assess and drive project and change processes. You will work closely with other TPM’s in and outside of region, including TPM Managers, and Training Delivery Managers, Instructors and other training professionals. Responsibilities Include:Act as the primary point of contact for specific Vendor Training organizations, addressing and supporting the training needs of the Partner.Execute strategies for implementing training and program management initiatives.Encourage continuous improvement by constantly monitoring and sharing best practices.Demonstrate Project and change management leadership by encouraging new ideas and organization innovation.Analyze, review, and communicate detailed reporting from Tableau on OSV Training performance.Support fellow TPMs and Training Operations Managers in the planning and execution of the AMR and global training vendor strategies.