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Apple Sr Training Development Manager AppleCare United States, North Carolina, Cary 489435826
18.11.2024
Minimum Qualifications
- Demonstrated leadership skills with a track record of building and maintaining high-achieving teams.
- Possesses the ability to approach problems flexibly, with a willingness to adapt and modify one's approach without compromising on the desired outcome.
- Builds teams that exhibit accountability, learn from mistakes, and engage in productive feedback exchange.
- Demonstrates curiosity about others and effectively engages with team members at every level within the organization.
- Exhibits the ability to develop and deliver clear communications tailored to the needs of the audience.
- Displays the capacity to lead with empathy and diplomacy in a variety of situations.
- Exhibits mastery of instructional design models and methodologies.
- Possesses a strong understanding of adult learning principles and their application to instructional design for classroom-based, self-guided, and virtual training.
- Experience implementing strategies that assess the effectiveness of learning programs.
- Familiarity with eLearning authoring tools and Learning Management Systems (LMS).
- Experience collaborating on and driving projects with distributed teams across multiple time zones, languages, and cultures.
- Ability to occasionally travel and work evening or weekend hours to support a worldwide team or key projects, as needed
- Experience leading and mentoring instructional design managers and teams.
- Bachelor's degree or equivalent experience
Preferred Qualifications
- 8 or more years work experience in the training and development industry, with 5 or more years in a people manager role.
- Experience working in a contact center or customer service environment.
- Experience developing and managing training content in multiple languages.
- Experience sourcing from and working with training vendors.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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