Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
- Assist customers in implementing Palo Alto Networks cloud solutions and fully integrate these into their security operations
- Be the first line of defense in proactively addressing customer needs for product assistance, and coordinating and prioritizing timely resolutions with engineering teams
- Serve as a customer advocate in influencing product roadmap and improvements
- Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- Be a Go-To customer expert on Palo Alto Networks cloud security solutions and become a Subject Matter expert over time.
- Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
Your Experience
- BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent military experience required
- Minimum 5 years relevant work experience in pre-sales, post-sales, Devops, consulting or similar roles
- Experience with containers, orchestrators like Kubernetes, Docker, Linux, Cloud Providers (GCP, AWS, Azure), CI/CD, Container Registries, Serverless
- Experience with Public Cloud environments especially IAAS (AWS, Azure, GCP). Example: EC2, VPC, S3 etc.
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
- Experience with security products and/or offerings like AWS Security Hub, Qualys, Jira, ServiceNow etc.
- Good to have Knowledge of Devops tools such as CI/CD, JSON, YAML, and Bash
- Understanding malware, exploits, operating system structure and behavior Knowledge of SIEM, vulnerability management tools and firewalls
- Good to have cloud-based certifications such as AWS, GCP or Azure
- In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
- Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
- Strong consulting and project management skills
- Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
- Ability to multi-task and work in a fast-paced environment
- Availability to provide after-hours deliverables on a scheduled / non-scheduled basis
- Flexibility for travel up to 30%
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
All your information will be kept confidential according to EEO guidelines.
