Yotpo Customer Success Manager 

Australia, New South Wales, Sydney 

704143546

How you’ll make impact:

• Act as a strategic advisor by consistently finding new sources of value for your clients while leveraging Yotpo solutions.
• Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with clients, resulting in trusted partnerships.
• Partner with Yotpo Account Managers to develop a strategic approach for Quarterly Business Reviews (QBRs) and renewals while driving towards upsells and cross-sells.
• Leverage data and performance metrics to: optimize the customer experience, understand & achieve client goals, evaluate the health of your clients, and identify pain points.
• Be the voice of your customers by advocating internally for solutions to boost long-term customer value.
• Proactively identify opportunities to streamline the customer journey and organically grow your portfolio of clients.

About you:

• Experience in a CSM or Account Management role – preferably in a SaaS environment.
• General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices.
• ‘Retention’ mindset, with a proven record of retaining and growing client relationships. You want your clients to thrive and benefit from Yotpo product’s added value through upsells and cross-sells.
• Experience building collaborative relationships with customers and colleagues. You enjoy being part of the customer journey and partnering with your teammates on challenging problems.
• Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment.
• Must have a valid Australian work authorization to apply.

Bonus points for:

• Experience in fast growing tech startup / B2B SaaS / e-commerce.
• Solid understanding of the digital marketing channels, particularly search engine, social media, and email marketing.

About Yotpo Australia 🇦🇺

• A monthly wellness budget (minimum of $400)
• 25 Days off each year to do the things you love
• Join a growing team, as we continue to launch across Asia!
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 3 days per week in our Sydney office.

You’ll be working alongside awesome people where your voice is heard and your perspective is encouraged.