Bank Of America Technical Analyst 

United States, North Carolina, Charlotte 

826455995

This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, and production support or security engineering.

Responsibilities:

• Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain
• Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members
• Opens triage bridge lines and updates bridge boards, engaging teams as required
• Maintains solutions that align to security, redundancy, and archiving of blueprints and strategies
• Owns event management and fulfilment items such as password resets and reporting requests
• Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible
• Writes and maintains documentation such as scripts and instructions and supports change activities

Skills:

• Adaptability
• Analytical Thinking
• Collaboration
• Production Support
• Result Orientation
• Automation
• Influence
• Innovative Thinking
• Solution Delivery Process
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Risk Management
• Stakeholder Management

1st shift (United States of America)