Capital One Manager Customer Solutions Architect - Capital One Software 

United States, Oregon 

825960258

Role Overview

• Trusted Advisor:We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.

• Customer Ambassador:We represent the voice of the customer and the customer needs in internal discussions and working groups.

• Demonstrate Value:We focus on identifying the best solutions that bring value to our customers.

• Thought Leadership:We use research and customer solutioning experiences to build and share thought leadership both internally and externally.

• Subject Matter Experts:We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.

• Pre-Sales & Post-Sales:We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.

• Solution Oriented:We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.

• Channel Partnership:

Key Responsibilities for This Role:

• Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.

• Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.

• Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.

• Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..

• Serves as a knowledge resource and escalation point for coworkers and customers.

• Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.

• Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.

• Leads high customer satisfaction through the use of data and proactive solutions.

• Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.

• Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.

• Develops and maintains technical support procedures and policies.

• Builds credibility and trust within the team and with our business customers and stakeholders.

• Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.

• Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.

• Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.

• Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.

• At least 3 years of experience working with cross-functional teams.

• At least 3 years of experience with cloud services ( such as AWS, GCP, Azure), or data clouds ( such as Snowflake, Databricks,), and data manipulation languages ( such as SQL).

• At least 2 years of experience with design, implementation, or consulting experience of distributed applications.

Preferred Qualifications:

• Master’s Degree in Computer Science, Engineering, Information Technology.

• High level of comfort communicating effectively across internal and external organizations.

• History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.

• 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.

• 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.