Capital One Process Specialist - Reporting Analytics Development Operations 

Philippines 

821461232

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Process Specialist - Reporting, Analytics and Development Operations

Summary:

• To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported tasks and processes. Responsible for working with different work streams and departments to support strategic objectives and continuous improvement.

Reporting

• Deliver recurring and ad-hoc reports/dashboards following internal reporting standards and best practices by collecting, validating, interpreting, and organizing data into standard and/or bespoke reports of assigned LOB/s

• Exercise sound judgment while analyzing data to ensure a high level of accuracy and timeliness

• Manage assigned reporting processes in a complex dynamic environment

• Maintain and improve the reliability, efficiency, and functionality of reports and related processes

Reporting: Scorecard and Performance Management Support

• Assist in preparing scorecards and rankings for Operations on a monthly basis or as needed

• Maintain scorecard database and perform updates as necessary to ensure accuracy

• Assist in the periodic review metrics and weights to ensure scorecards are properly updated

• Support the creation and maintenance of scorecard-related processes and documentation

Development Operations (Devops)

• Assist in the design, implementation and maintenance of processes and tools which covers areas such as automation, database creation, user interface, and performance monitoring

• Collaborate with the team to come up with innovative ideas and process improvement recommendations in partnership with customers and stakeholders

• Conduct quality assurance checks on data accuracy and functionality on assigned database/tools

• Identify opportunities for process improvement and offer solutions on assigned database/tools

Basic Qualifications:

• Educational Background: At least High School diploma

• 1.5 years of relevant working experience in a call center environment

• Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills

• Strong analytical and organization skills, and attention to details

• Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under scheduled deadlines

• Strong communication skills with the ability convey technical concepts in an easy to understand manner

• Adept at learning new tools and independently problem solve with speed and confidence

Preferred Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience

• Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc.

• Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.