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IBM Process Delivery Specialist-Human Resources Operations 
Philippines, Cebu, Naga 
760285112

31.07.2024

Your Role and Responsibilities
  • Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
  • Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
  • Provides solutions to issues brought up by the contact center according to policy guidelines set
  • Processes may be inclusive of but are not limited to the following:
  • Document Indexing (Planning & Scheduling Team) – Sorting and assignment of correct work queue according to document type information
  • Dispatcher (Planning & Scheduling Team) – assignment to practitioner/ processor correct work and volume allocation
  • Data Entry – Complex processing of Transfers, Department and Org Changes, etc.
  • Reporting – Generation of standard/regular and ad hoc reports
  • Reviews validity and completeness of requests
  • Provides data for any internal business controls team as required.
  • Ensure compliance to the client’s existing standards.
  • Implements and follows internal control measures and supports monthly compliance testing to ensure that processes meet business controls requirements
  • Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database
  • Provides regular/scheduled and ad hoc reporting services to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients
  • Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor
  • Act as first level interface with end-users on reporting inquiries and issues
  • Log all report transactions and completed tasks in the tracking Sheet
  • Submits regular data feed file requirements to Global and/or data warehouse contact


Required Technical and Professional Expertise

  • Candidate must possess at least a Bachelor’s/College Degree, preferably Human Resources or equivalent
  • Good English Communication (verbal & non-verbal) Skills
  • Basic computer and internet navigation skills
  • Amenable to working in shifting/night schedule
  • Intermediate in MS Excel


Preferred Technical and Professional Expertise

  • ERP working experience
  • Ability to prioritize tasks, manage multiple priorities and tight deadlines

Highly organized, analytical, results-oriented and has keen on details