IBM Order Cash Subject Matter Expert 

Philippines, Quezon City 

818341741

Role Description

• Guide the development of technical solutions for the client’s business
• Evaluate organizational needs and recommend suitable technical solutions
• Oversee the development, testing, and implementation of software solutions and/or projects
• Evaluate organizational needs and pioneer the development of technical solutions and/or transformation
• Improve organizational efficiency by applying expert knowledge to resolve complex challenge

Role Responsibilities

• Deployment of process control framework
• Documentation of end-to-end process operating procedures
• Perform end-to-end process mapping and propose solutions to eliminate non-value add activities
• Collaborate with client COE on process priorities
• Drive culture of improvement and innovation amongst IBM delivery team
• Identify transformation projects that will take process to best in class
• Drive process standardization, simplification and automation
• Benchmark performance / Maturity Assessment against industry on regular basis
• Provide inputs on tasks that could be centralized based on COE model

Required Technical and Professional Expertise

• College Graduate – Business Administration, Master of Business Administration (MBA)
• Six Sigma Black Belt professional certification, or similar is a plus
• 5 to 10 years of experience working in the relevant area of expertise
• Advanced knowledge of business operations and project management
• Advanced ability to recommend and implement solutions for cross-functional projects
• Leadership and mentorship abilities to introduce and implement technical solutions
• Excellent record keeping and above average writing and communication skills

Preferred Technical and Professional Expertise

• Preferably at least 10 years of experience in Order to Cash
• Experience in designing and implementing CI or transformation projects in OTC
• Adept in systems (SAP, Getpaid/ARCollect)