In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation’s current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Provide Operational support during critical situation –
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Be involved in the Service Recovery process, supporting Delivery leaders.
Required Technical Expertise:
• Experience of 8+ years of experience in Finance domain and preferably in a BPO environment
• Validated skills and experience in handling various aspects of Order to Cash (Order Management, Billing and Invoicing, Accounts Receivable management including Credit & Collections, Deductions and Disputes, Cash Application and Reconciliation, Reporting and Analytics)
• Prior Exposure in having implement ERP or tools in F&A environment
• Ability to exponent and engage multiple customers across the globe and handle critical issues
• Focus on implementation - essential for delivery as per SLAs/ SOW
• Extensive Experience in Maturity Assessment Process
• Prior exposure to Solutions and Process Transition/Migration
Preferred Technical Expertise:
• Graduate of any Finance or Business course.
• Proven experience in end to end Order to Cash process.
• Ability to influence people internal/external customers, Operations and Finance partners
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications
