Snowflake AV ENGINEER 

United States, California 

813856455

• Will work independently without supervision.

• Works with a high degree of integrity and accountability.

• Results oriented, leveraging metrics to make strategic decisions.

• Calm during high stress situations

• Looks for problems to fix rather than waiting for items to break

• Seeks professional development opportunities within the AV space.

• Strong collaboration skills and works well with others

• Support and maintain Snowflakes Audio/Video tools - both physical hardware and software/SaaS.

• Document and maintain accurate records of AV system configurations, equipment inventory, and service requests.

• On site support of remote new builds and room refreshes and act as the liaison between Snowflake and outside integrators

• Plan and execute live events- including company all hands.

• Partner with Platform Team, Network Services, Workplace Team, and multiple vendors in setup, configuration, and troubleshooting of key AV platforms in conference rooms and large event spaces.

• Help run and support our Customer Experience Center

• Project management of North America new AV office build outs, traveling to different sites for commissioning/sign-off when necessary.

• Manage the AV Team Ticket queue, working directly with employees to resolve their AV related issues.

• Build Knowledge based Articles on common issues within the AV space.

• Evaluate new technology and conduct proof-of-concepts.

• Analyze day to day operations for potential automation opportunities.

• Executive meeting and special event support

• Up to 30% travel required for this job.

• Deep understanding of the Zoom Admin Portal and Zoom Rooms.

• Experience running live events. Comfortable operating a soundboard, video switcher, and running content.

• Intermediate knowledge of audio and video components, signal types, cables, signal flow. Comfortable troubleshooting AV issues independently.

• High level of customer service and professionalism. Ability to explain complex technical situations in an easy to understand manner.

• Experience with corporate AV hardware like QSC, Logitech, Yamaha, etc. and the software/management tools that go along with them.

• The ability to read wiring diagrams, schematics, and blueprints.

• Strong verbal and written communication skills.

• Familiar with Google Workspace and ServiceNow.

• Experience supporting C level executives

• Certified Technology Specialist (CTS) certification and/or any other AV industry certifications highly preferred but not required.

• Experience with Microsoft Teams, Google Meet, and Jira/Confluence preferred but not required.

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $128,000 - $173,200.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.