Expoint - all jobs in one place

המקום בו המומחים והחברות הטובות ביותר נפגשים

Limitless High-tech career opportunities - Expoint

Uber Community Support Specialist Uber Eats Dutch Speaker 
United States, West Virginia 
81314193

04.07.2024
What You Will Do
  • Deliver high-quality service across multiple support platforms (email, chat, phone).
  • Be a hard-working advocate for users while answering any questions that come your way.
  • Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
  • Triage issues and call them out when necessary.
What You’ll Need
  • Proficiency in Dutch is required!
  • Good knowledge of English (written and spoken).
  • Currently living in Lisbon or willing to move.
  • Availability to work in rotating shifts from Monday to Sunday (crucial).
  • High proficiency using computers (typing, quickly navigating between various tools).
  • Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
  • Passion for helping others and crafting support experiences that exceed users’ expectations.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at balancing multiple issues at once to efficiently tackle a large number of inquiries.
  • Must work well in a team environment, supplying to a harmonious work environment where people learn from one another and continuously improve processes on behalf of users.
  • You’re an Uber Advocate — you care deeply about the product and getting others excited to use Uber.
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments - preferred but not mandatory.
  • Bachelor’s degree or college experience (preferred).

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .