JFrog Customer Care Specialist 

United States, California, Sunnyvale 

812013459

As a Customer Care Specialist in JFrog, you will be overlooking the Support Queue and be responsible for the following:

• Ensure unbeatable Customer Experience as the primary responsibility
• Monitoring and triage incoming cases efficiently
• Assign cases to the appropriate teams or individuals
• Manage non-technical customer cases with a focus on resolution
• Provide both reactive and proactive services to meet the needs of JFrog's customers
• Act as the primary liaison between Customer Success and Sales teams
• Advocate for customers by identifying trends in issues and recommending improvements to processes, policies, and products
• Take ownership of the shift from the previous customer support agent and ensure smooth handovers to the next shift

• At least 2 years of customer service experience
• Service-oriented and motivated by care
• Proven experience in a fast-paced work environment
• Impeccable English (verbal & written)
• Great verbal and written communication skills
• High level of commitment - every case needs to be handled optimally
• Team player, self-motivated, and extremely detail-oriented with strong organizational and meticulous skills
• A thorough understanding of prioritization and a sense of urgency
• Flexible to work overtime as needed
• Experience using SalesForce is a plus

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $75,000 to $87,000. Base salary will be based on your skills, qualifications, experience and location.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• Additionally, this role may be eligible for discretionary bonuses or commission payments.