מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Wells Fargo Customer Care Representative United States, Iowa, Des Moines 188290076
10.05.2024
In this role, you will:
- Support financial products and services
- Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution
- Perform moderately complex customer support tasks
- Receive direction from customer service supervisor and escalate non-routine questions
- Interact with customer service team on complex customer issues
- Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers
- Manage risk by following all policies and procedures and staying abreast of changes
Required Qualifications:
- 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
- Ability to interact effectively with internal and external partners and clients/customers
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information, including assisting customer with program usage
- Strong attention to detail and accuracy skills
- Ability to quickly learn business operations and processes
- Experience delivering results in a fast-paced, deadline driven environment
- Excellent verbal, written, and interpersonal communication skills
- Effective organizational, multi-tasking, and prioritizing skills
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
- Financial services experience and/or contact center experience
Job Expectations:
- Position does offer a Hybrid schedule
- Ability to work additional hours as needed
Locations:
- 801 Walnut St., Des Moines IA
Additional details:
- Required location listed above.
- Relocation assistance is not available for this position.
- VISA sponsorship not available for this position
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