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Bank Of America Senior Business Control Specialist United States, North Carolina, Charlotte 811088648
Job Description:
Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
This reporting will be provided to our Executive Control Partners as well as to External Regulators. This individual will also take part in the Target State Central Intake Project as a representative for Client Partner Engagements. This effort will look across CFO Data Management to design a more cohesive best practice solution for managing engagements and requests.
Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
- Partners with ORCO, Risk, Audit, EDSGO, CFO DM’s Extended Leadership, Senior Data Analysts, and other key stakeholders to ensure client engagements are managed timely to meet SLAs
- Engage, document, track, and validate engagement requests on a daily basis from various Client Partners
- Participates in developing new requirements and supporting design and analysis of additional reporting requirements
- Provides monthly, quarterly and ad-hoc reporting to senior leadership utilizing BI tools
- Coordinates a monthly CFO Data Management Control Forum with the Senior Leadership Team and our Control partners
- Participates in creating desktop procedures and updating the SharePoint site for any relevant client partner engagement activities
Qualifications:
- 5 years of experience within the banking/financial services industry Bachelor’s degree in Business or other related field or relevant work experience
- Ability to manage and communicate with stakeholders at various levels
- Must be a flexible team player who is comfortable with change
- Project management / Business Analysis skills, including the ability to prioritize work and meet deadlines
- Excellent written and oral communication and presentation skills
- Self-starter with ability to manage multiple tasks/responsibilities
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Desired Skills:
- Familiarity with MicroStrategy, Cognos, Tableau, SharePoint, or other BI Reporting tools is a plus
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