NetApp Support Account Manager 

United States, North Carolina 

810870412

* Please note these are customer-centric, technical roles within our Customer Support organization; these are not sales opportunities.

• Proven ability to professionally handle conflict and to effectively manage customer expectations
• Ability to integrate diverse perspectives in critical situations to aid issue resolution.
• Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management
• Able to independently drive escalations, involving higher level support management at NetApp
• Technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge
• Able to interact effectively with all levels of Technical Support and Professional Services roles on all technical matters, capable of preparing Root Cause Analyses (RCA) and understand the wider technical context of issues
• Able to drive discussions with account teams on root-cause analyses beyond filer-level
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
• Travel to the customer as required
• Able to influence and leverage account teams for driving change at customer
• Participate, contribute and influence cross-functional and SME teams
• Understanding how to position SAM services and added-value services in the right business context. Able to articulate SAM added value to customers.

**There are "on-call" responsibilities during the work week starting at 6:00 pm local time. Additional compensation will be provided.

**US Citizenship is required, due to the nature of the accounts these opportunities support.

A minimum of 5+ years of relevant, applicable industry experience is required.