Truist Association Services Commercial Client Specialist 

United States, Florida, Saint Petersburg 

808530747

Regular or Temporary:

English (Required)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.

Other duties may be performed, both major and minor, which are not mentioned below.

The Association Services Commercial Specialist I will be responsible for, but not limited to, the following:

- Processing a high volume of service requests according to ASD procedures and processes (e.g. open and close accounts, account maintenance, issue official checks, statement and lockbox research)

- Handling a high volume of incoming and outgoing calls, e-mails and faxes

- Acquiring a working knowledge of internal department applications to assist with client inquires

- Delivering excellent client service by responding to client inquiries and service requests in a reliable, responsive, empathetic and competent manner

- Professionally addressing client complaints, escalate to supervisor when needed while adhering to the Bank’s complaint monitoring process

- Enhancing personal and professional growth by developing an understanding of all area’s functions within Association Services.

- Participating in required/voluntary training, education, meetings and events

- Ensuring confidentiality of client information and mitigating risk by following Bank’s authentication process, Code of Ethics and other related policies

- Maintain ethical behavior at all times

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

High School diploma or equivalent

One (1) year of client service experience

Ability to write and verbally communicate in a clear and concise manner

Detail-oriented with the ability to multi-task

Effective listening and problem-solving skills

Demonstrated proficiency in basic computer applications such as Microsoft Office, Word & Excel

Proven interpersonal relationship characteristics

Banking Experience

Call Center Experience